Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear.
How can I get a quote?
Simply visit the Get A Quote and complete the form to get started. We will be in touch to arrange a visit and provide a final quote.
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.
Does someone have to visit my house before I can book a cleaning?
Yes, we require to come and see you and your requirements to give you a complete quote.
Are cleaning supplies included?
Cleaning supplies are included with our service at no charge to you.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house. We discuss this arrangement with you during your first visit.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed.
WHAT'S INCLUDED IN A STANDARD CLEANING?
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. Click here for Services Listing.
DO YOU PROVIDE THE SUPPLIES?
Yes, all supplies are included.
WHAT SERVICES DO YOU OFFER?
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Our Services” button.
HOW MANY CLEANERS DO YOU SEND?
We will send the amount of cleaners required for the size of the job.
ARE CLEANING COMPANY CLEANERS SCREENED?
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.